Data Security and Compliance at the Core of Kiva.

Built for German Praxen and PVS partners. Fully DSGVO-compliant, hosted in Europe, and aligned with Telematikinfrastruktur standards.

Built for German Healthcare Standards

DSGVO & GDPR Ready

Every patient interaction handled securely according to German data protection law.

Hosted in Europe

Data never leaves EU servers. Full sovereignty and control over patient information.

Telematikinfrastruktur Aligned

Designed for Germany's healthcare IT environment and infrastructure requirements.

10 Years of Reliability

Betty24 platform has run stable since 2015 with zero major security incidents.

Secure Data Flow

Patient

Secure contact via phone or web

Kiva

AI processing with anonymization

PVS

Secure integration to practice system

Doctor

Secure summary and patient care

End-to-end encryption at every step • DSGVO compliance built-in • Zero data retention policy for non-essential information

Full Transparency Promise

Kiva automatically anonymizes non-essential data. Every call, booking, and request is logged and stored according to German healthcare rules.

What We Store:

  • Appointment times and dates
  • Basic contact information (encrypted)
  • Anonymized interaction logs
  • System performance metrics

What We Don't Store:

  • Medical diagnoses or treatments
  • Detailed conversation content
  • Patient financial information
  • Unnecessary personal details

For sensitive cases, handovers include only a secure summary with relevant appointment details—never full conversation transcripts.

German Healthcare Compliance

Certified Standards

DSGVO

German Data Protection Act

Full compliance with DSGVO requirements for healthcare data processing and patient privacy protection.

KBV

KBV Standards

Aligned with Kassenärztliche Bundesvereinigung guidelines for digital health services.

Telematikinfrastruktur Ready

Designed to integrate with Germany's healthcare IT infrastructure and security requirements.

ISO

ISO 27001 & EN Standards

International information security standards with European healthcare certifications.

Certified and Trusted

DSGVO

German Data Protection

GDPR

EU Compliant

EU
Hosting

European Servers

Betty24
2015

10 Years Proven

Your patients trust you. You can trust Kiva.

Built on 10 years of reliable healthcare technology with German compliance at its core.

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